DELIVERY

Delivery is recognized as made when the goods are handed over by the carrier to the customer, the dated and signed transport slip being proof. We take great care in packaging the product. The customer must take all the necessary reserves with the carrier during the delivery, for the checking of the goods, and their conformity with the purchase order, as well in quality as in quantity. Any damage or missing must be reported within 48 hours by registered letter with acknowledgment of receipt. To the transporter as well as to the Drums Of The Earth micro-enterprise (Benjamin Duchêne). No claim relating to sudden damage during transport will be accepted. You will then have to return to the delivery service. (Post or other)

Delivery is made to the address specified by the customer when placing his order. It will be carried out by La Poste most generally .. It can only intervene once the order has been validated by the customer and payment made in full.

In addition, the micro-enterprise Drums Of The Earth (Benjamin Duchêne) reserves the right to refuse any order from a customer with whom there is an ongoing dispute.

If the item ordered is available in stock, the processing time is approximately 2 working days for any order placed before 11:00 a.m., and 3 days when it is placed after 11:00 a.m., upon receipt of payment in the bank. To this period is added that of the transport carried out by La Poste. The Micro-enterprise Drums Of The Earth (Benjamin Duchêne) has joined forces with La Poste and the COLISSIMO service (guaranteed delivery time of 48 hours).

In case of shortage of stock, the replenishment and delivery time to the customer will be communicated to him by email or telephone within 7 days.

In the event of a delay in the delivery of goods due to the carrier, date of shipment on the transport slip being proof, the Drums Of The Earth micro-enterprise (Benjamin Duchêne) is released from all liability. No compensation for late delivery can be requested.

The cost of delivery indicated to the customer when ordering includes, in addition to the subject of the order: the processing of the order, the packaging of the products and the cost of transport.

Please do not hesitate to contact us for any questions relating to delivery!

 

 RIGHT TO RETRACT

In accordance with article L121-16 of the Consumer Code and in the context of distance selling, from the date of delivery of his order, the customer has a period of seven clear days to exercise his right to withdrawal and be fully refunded against return of products that do not suit him. These products must be returned in their original packaging and in their original condition. Incomplete, damaged or soiled products are not taken back. The costs of returning the goods remain at its expense and at its own risk. As with any other return of merchandise, the customer must first inform us by email (drumsoftheearth@gmail.com) in order to obtain a return number from the Drums Of The Earth Micro-enterprise (Benjamin Duchêne).

The reimbursement of these goods will be triggered after return and verification of the products within the time limits mentioned, the reimbursement will be made by check in the name of the person who paid the order and sent to the billing address, within thirty days of the return.

The right of withdrawal cannot be accepted for any unsealed product (CD for example).

 

 CLAIM

It is the customer's responsibility to check the condition of the products and their conformity with the purchase order upon receipt. Any complaint relating to a defect in the delivered products, an inaccuracy in the quantities or an incorrect reference compared to the order confirmed by the micro-enterprise Drums Of The Earth (Benjamin Duchêne), must be made in writing within a period of 48 hours upon receipt of the products, failing which the right to complain will cease to be acquired. Any return of goods requires the prior agreement of the Drums Of The Earth micro-company (Benjamin Duchêne). In the absence of agreement, any returned merchandise will be made available to the customer at its own expense and risk, all transport, storage and handling costs being the responsibility of the customer. In all cases, the return of goods is carried out at the expense, risk and peril of the customer.

Drums Of The Earth (Benjamin Duchêne) can in no case be held to compensate or cancel an order following the inability to use the product purchased for a reason of incompatibility with the material already owned by the customer.