1. GENERAL

Placing an order on this site implies full and unreserved acceptance of these general conditions of sale. All of the seller's contact details appear in the "legal notices" section accessible on all the footers.

The purpose of these general conditions of sale is to govern the contractual relations between the Micro-enterprise Drums Of The Earth (Benjamin Duchêne), whose address is at 8 Chemin du Lagas, 81440 Lautrec and the Customer defined below as being the user of the site www.drumsoftheearth.com and accepting these General Conditions of Sale.

The fact of placing an order by e-mail implies the preliminary consultation of these general conditions of sale and does not require a handwritten signature, the "click" of validation of sending of order being equivalent to electronic signature. All other conditions are binding on the Drums Of The Earth (Benjamin Duchêne) micro-enterprise only after written confirmation from it. The information on this site is given for information only and can be modified by Drums Of The Earth (Benjamin Duchêne).

Drums Of The Earth (Benjamin Duchêne) is a micro-enterprise not subject to VAT, article 293B of the CGI.

 

2 - PRICE

The prices of our products are displayed in euros all taxes included (TTC). They can be modified at any time and without notice. The invoice is payable in cash. The products will be invoiced on the basis of the prices in force at the time of the order, within the limits of available stocks. The delivery costs are indicated to the user as and when his choice of products and are invoiced to him at the end of the order in addition to the price of the selected products. These delivery costs vary according to the number and weight of the packages, the type of products ordered and the carrier.

According to the legislation in force in the delivery area, customs fees and duties and taxes may be claimed by them from the customer.

Despite our best efforts, it is possible that an item appearing on our website contains an error in the price. Rest assured, however, that we do price verification as part of the shipping process for your item. If the corrected price is lower than the price displayed on the website, we will apply the lower price to you and send you our article. If the corrected price is higher than the price displayed on the website, we will notify you and cancel your order unless you choose to accept the order at the new price.

 

3 - PRODUCTS

The characteristics, sound recordings and photos of the products offered for sale on the site are non-contractual unless otherwise indicated (case for certain instruments). The Drums Of The Earth Micro-enterprise (Benjamin Duchêne) can be held responsible if errors occur.

 

4 - PERIOD OF VALIDITY OF OFFERS TO SALE

For the prices and promotions offered on the site, it is expressly agreed that the applicable price is that in force when ordering for items in stock, and on delivery for items not available. Our offers are valid subject to the availability of items in our own stock and from artisans. We are of course dependent on the manufacturing and delivery times on the part of the craftsmen with whom we collaborate, even if each one tries to best meet the expectations of the customers. We are not responsible for any exceptional errors or modifications coming from our suppliers. For any order for an item that is unavailable or may have a significant delay, the customer will be informed by email or telephone as soon as possible (within 7 days maximum).

5 - ORDER

For any order, the customer must first identify himself by filling out the form linked to the order form made available to him on the site where he will include the information necessary for his identification and in particular his name, first name, telephone number, address. postal and electronic and billing and delivery address. Additional information may be requested to ensure the proper monitoring and security of the delivery. Any order not including this information will not be taken into account.

The customer having chosen to place an order on the site www.drumsoftheearth.com will accept the present general conditions of sale and, will definitively validate his order by clicking on the button "Validate the order". From this moment, the order is recorded, and an order number is assigned and transmitted to it as well as a confirmation by e-mail. The information given by the customer and recorded by the Micro-enterprise Drums Of The Earth (Benjamin Duchêne) constitutes proof of the order, its date, content, price and method of delivery.

No cancellation of order or balance will be taken into consideration without a written request by mail with the prior agreement of the micro-enterprise Drums Of The Earth (Benjamin Duchêne). If despite everything, the buyer cancels his order, the taking into account of the cancellation will give rise to the non-return of the deposits paid.

The order includes the price detail of each item including VAT as well as the delivery costs.

 

6 - RULES

Orders must be paid either by credit card (using the secure Paypal service, with no obligation to register for it), or by Paypal if the customer has a Paypal account or wishes to open one, or by check, or even or by bank transfer (the account details are then provided to you when ordering).

The Micro-enterprise Drums Of The Earth (Benjamin Duchêne) reserves the right to request a cashier's check and / or proof of identity and / or proof of address from the Client in the event that the sums involved are significant.

 

7 - DELIVERY

Delivery is recognized as made when the goods are handed over by the carrier to the customer, the dated and signed transport slip being proof. Each object is carefully packaged. The customer must take all the necessary reserves with the carrier during the delivery, for the checking of the goods, and their conformity with the purchase order, as well in quality as in quantity. Any damage or missing must be reported within 48 hours by registered letter with acknowledgment of receipt. To the transporter as well as to the Drums Of The Earth micro-enterprise (Benjamin Duchêne). No claim relating to sudden damage during transport will be accepted.

Delivery is made to the address specified by the customer when placing his order. It will be carried out by La Poste. It can only take place once the order has been validated by the customer and payment has been made in full.

In addition, the micro-enterprise Drums Of The Earth (Benjamin Duchêne) reserves the right to refuse any order from a customer with whom there is an ongoing dispute.

If the item ordered is available in stock, the processing time is approximately 2 working days for any order placed before 11:00 a.m., and 3 days when it is placed after 11:00 a.m., upon receipt of payment in the bank. To this period is added that of the transport carried out by La Poste. The Micro-enterprise Drums Of The Earth (Benjamin Duchêne) has joined forces with La Poste and the COLISSIMO service (guaranteed delivery time of 48 hours).

In case of shortage of stock, the replenishment and delivery time to the customer will be communicated to him by email or telephone within 7 days.

In the event of a delay in the delivery of goods due to the carrier, date of shipment on the transport slip being proof, the Drums Of The Earth micro-enterprise (Benjamin Duchêne) is released from all liability. No compensation for late delivery can be requested.

The cost of delivery indicated to the customer when ordering includes, in addition to the subject of the order: the processing of the order, the packaging of the products and the cost of transport.

 

8 - RIGHT OF WITHDRAWAL

In accordance with article L121-16 of the Consumer Code and in the context of distance selling, from the date of delivery of his order, the customer has a period of seven clear days to exercise his right to withdrawal and be fully refunded against return of products that do not suit him. These products must be returned in their original packaging and in their original condition. Incomplete, damaged or soiled products are not taken back. The costs of returning the goods remain at its expense and at its own risk. As with any other return of merchandise, the customer must first inform us by email (drumsoftheearth@gmail.com) in order to obtain a return number from the Drums Of The Earth Micro-enterprise (Benjamin Duchêne).

The reimbursement of these goods will be triggered after return and verification of the products within the time limits mentioned, the reimbursement will be made by check in the name of the person who paid the order and sent to the billing address, within thirty days of the return.

The right of withdrawal cannot be accepted for any unsealed product (CD for example).

 

9 - COMPLAINT

It is the customer's responsibility to check the condition of the products and their conformity with the purchase order upon receipt. Any complaint relating to a defect in the delivered products, an inaccuracy in the quantities or an incorrect reference compared to the order confirmed by the micro-enterprise Drums Of The Earth (Benjamin Duchêne), must be made in writing within a period of 48 hours upon receipt of the products, failing which the right to complain will cease to be acquired. Any return of goods requires the prior agreement of the Drums Of The Earth micro-company (Benjamin Duchêne). In the absence of agreement, any returned merchandise will be made available to the customer at its own expense and risk, all transport, storage and handling costs being the responsibility of the customer. In all cases, the return of goods is carried out at the expense, risk and peril of the customer.

Drums Of The Earth (Benjamin Duchêne) can in no case be held to compensate or cancel an order following the inability to use the product purchased for a reason of incompatibility with the material already owned by the customer.

 

10 - GUARANTEE AND AFTER-SALES SERVICE

In addition to the legal guarantee against hidden defects (article 1641 and following of the Civil Code), and unless expressly stipulated otherwise, all products are guaranteed for one year against any manufacturing defect, parts and labor, subject to normal use. and compliant products. The guarantee is limited to the free replacement of defective products, or, if it is impossible on our part to replace it, by a credit or reimbursement of the object.

Some craftsmen with whom we collaborate offer a guarantee to their instruments. The customer is informed of this when ordering. He is invited to contact us for any problem inherent in the manufacture of the instrument, we will then put him either directly in contact with the craftsman or we will act as an intermediary. The shipping and return shipping costs are then the responsibility of the customer and under his full responsibility.

Some craftsmen also offer a possible follow-up of the instrument, the customer is then also informed about it when ordering.

The returned product must reach us carefully packaged, and will be returned postage prepaid. Products returned without physical protection or poorly protected will not be able to benefit from the guarantee, it is therefore up to the customer to take care to protect and insure the product (s) returned during their transport.

It is up to the customer to keep the packaging, accessories supplied with the product as well as any labels affixed to the product or its packaging, and which are necessary to benefit from the guarantee offered.

This warranty does not cover damage resulting from accidents, misuse or neglect. Any return of goods requires the prior agreement of the Drums Of The Earth micro-company (Benjamin Duchêne) and the obtaining of a return number (after sending an explanatory email from the customer). The Drums Of The Earth micro-enterprise (Benjamin Duchêne) will ensure that the warranty is applied to any returned material as soon as possible. However, when the repair requires the product to be returned to the craftsman, it cannot be held responsible for any delays caused by the latter.

Non-warranty repairs can be carried out, depending on the case, the customer is then invited to contact us to find out what can be done.

 

11 - DATA CONFIDENTIALITY

All personal data provided by the customer on the midorimusique.com site is strictly confidential. And will not be distributed to third parties, nor sold, nor exchanged.

In accordance with the Data Protection Act N ° 78-17 of January 6, 1978 you have, at any time, a right of access, rectification, and opposition to all your personal data by writing to us by e-mail or by post indicating your name, first name, address: drumsoftheearth@gmail.com

Drums Of The Earth, Benjamin Duchêne, 8 Chemin du Lagas, 81440 Lautrec.

To meet tax and legal obligations, a paper and computer copy of each invoice will be kept.